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afc444 keeps your personal and account data under a clear, member-facing policy — covering what we collect, how we use it, and the steps you can take to review or correct your records. Access and use of this platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose to link, such as bKash or Rocket. We also record transactional data tied to your account wallet: deposit references, withdrawal requests, and session activity. This information is used to operate your account, process payments through your chosen local payment rail, and respond to support requests you raise with us. We do not sell your personal data to third parties. Cookies and similar tracking tools are used on our site to keep your session active, remember your preferences, and measure how pages are used — you can manage cookie settings through your browser. Data we hold is kept only as long as your account remains active or as required by applicable rules in your eligible region. If you close your account, we follow a defined retention schedule before removing your records. Any data shared with payment processors — including bKash and Rocket — is limited to what those services need to complete your transaction. We do not share account data with game content studios. Your use of this platform and the protections available to you depend on local law and the eligible regions in which this service operates.
Understanding where this policy applies helps you know exactly what protections are in place for your account and where separate terms or third-party rules take over.
This policy covers all data collected when you register, log in, or update your account details. It applies to the information you submit through our account forms and the records we hold against your member profile.
Payment data processed through bKash, Rocket, or bank transfer is covered here to the extent we handle it. Once a transaction passes to your payment provider, that provider's own privacy terms apply to their portion of the process.
Your browsing behaviour on our pages — which sections you visit, how long you spend, and what you click — is captured through cookies and analytics tools covered by this policy. You can limit this through your browser settings.
Game content from studios available in our lobby, and any external links you follow from our pages, are governed by those parties' own policies. This policy does not extend to their data practices or the information they may collect independently.
You have practical options when it comes to the data we hold on your account. If you want to see what information is recorded against your profile, you can raise a data review request through our support channel and we will confirm what we hold. If any detail is incorrect — your contact number, the mobile wallet number linked to your account, or your registered name — you can ask us to correct it by contacting support with the updated information. Where you believe data is being held beyond what is necessary, you can ask us to review the retention period. We aim to respond to all data-related requests within a reasonable timeframe, though the exact timeline depends on the nature of the request and applicable rules in your eligible region. These rights apply subject to local law and the terms under which your account was opened.
Submit a request through our support route to receive a summary of the personal data held on your account, including registration details and linked payment references.
If your registered mobile number, bKash wallet reference, or contact details are out of date, contact support with the correct information and we will update your account record.
If you believe we are holding data longer than necessary, raise the question through our support channel and we will review the retention status of your records.
Closing your account triggers our data retention schedule. Contact support to begin the process; we will confirm what data is retained post-closure and for how long under applicable rules.
If you have a question about how your data is handled, or want to exercise any of the rights described in this policy, use the contact routes published on our site. We do not accept data requests through unofficial channels.
Open the live chat window from any page on the site to raise a privacy or data question directly with our support team. This is the fastest route for account-specific queries.
Send your data request or policy question to the support email address listed in your account area. Include your registered account details so we can locate your records promptly.
The help section of your account contains published policy documents and a contact form for formal data requests. Use this route for written records of your request and our response.
Our approach to data handling is built around keeping your information accurate, accessible only to you, and retained only as long as needed under applicable rules.
Your account is protected by login credentials you set. We do not store payment PINs or wallet passwords. If you suspect unauthorised access, contact support immediately through live chat or the email route in your account area.
We use session and analytics cookies to keep your account active and measure site performance. You can review and adjust cookie permissions through your browser settings at any time without affecting your account data.
We keep your account records while your account is active and for a defined period after closure, as required by applicable rules in your eligible region. Payment references such as bKash and Rocket transaction IDs are retained as part of this schedule.
When this policy changes, we publish the updated version on this page. Continued use of your account after a policy update means you have had the opportunity to review the revised terms. Contact support if you have questions about any change.
These questions cover the data and account topics our members ask about most when reading this policy.
We collect the registration details you submit — your name, contact information, and the payment method you link, such as bKash or Rocket. We also record account activity including deposit references and session data needed to operate your account.
We do not share your personal data with game content studios. Payment data is shared only with the payment processor handling your transaction — such as bKash or Rocket — and only to the extent needed to complete it. We do not sell your data.
Raise a data review request through our live chat or the support email listed in your account area. Include your registered account details so we can locate your records. We will confirm what data we hold and respond within a reasonable timeframe.
Yes. If your registered mobile number, linked wallet reference, or contact details are wrong, contact support with the correct information. We will update your account record once we have verified your identity through the standard account process.
Closing your account triggers our retention schedule. We keep certain records for a defined period as required by applicable rules in your eligible region. Contact support when you request closure and we will confirm the retention timeline for your specific records.
Use the support email or account help centre contact form for formal data complaints. These routes create a written record of your request and our response. Live chat is available for urgent account-specific questions about data access or security.